Welcome to Gayo Omo Valley Tours. By accessing our website or booking a tour with us, you agree to these Terms of Service. Please read them carefully.
1. Booking & Confirmation
- All bookings are confirmed only after we have received your deposit and issued a written confirmation.
- A 30% deposit is required to secure your booking. The remaining balance is due 30 days before departure.
- Prices are quoted in USD unless otherwise stated and may change based on currency fluctuations, fuel costs, or park fee adjustments.
2. Payment
- We accept bank transfers, credit cards, and PayPal. Payment details are provided upon confirmation.
- Failure to pay the balance by the due date may result in cancellation of your booking without refund of the deposit.
3. Cancellation & Refunds
- 30+ days before departure — full refund minus any non-refundable third-party costs
- 15–29 days before departure — 50% refund
- Less than 14 days before departure — no refund
- No-shows and unused services are non-refundable.
Cancellations must be made in writing to gayoomovalleytours@gmail.com.
4. Changes to Your Booking
We will do our best to accommodate reasonable changes to your itinerary. Changes are subject to availability and may incur additional costs. Major changes requested within 14 days of departure may be treated as a cancellation and rebooking.
5. Tour Itinerary
- Itineraries are indicative and may be adjusted due to weather, road conditions, local events, or safety concerns.
- We reserve the right to substitute accommodation, transport, or activities of equivalent or better quality.
- In rare cases, we may cancel a tour if safety or accessibility is compromised. In such cases, you may choose an alternative tour or receive a full refund.
6. Travel Documents & Health
- You are responsible for obtaining a valid passport, visa, and any required vaccinations.
- You must disclose any medical condition that could affect your ability to participate. We reserve the right to decline participation if safety is a concern.
- We strongly recommend comprehensive travel insurance covering medical, evacuation, cancellation, and personal property.
7. Liability
We act as an organizer of tours and work with independent local guides, drivers, and accommodation providers. While we take care in selecting our partners, we are not liable for:
- Acts or omissions of independent third parties
- Personal injury, illness, or property loss except where caused by our negligence
- Force majeure events (natural disasters, political unrest, epidemics)
8. Cultural Respect
Our tours visit living communities. You agree to:
- Ask permission before photographing people
- Respect local customs, dress codes, and religious sites
- Avoid giving money, candy, or gifts to children directly
- Follow your guide's instructions on etiquette
9. Photography & Marketing
We sometimes take photos or videos during tours for our website and social media. If you prefer not to appear, please let your guide know at the start of the tour.
10. Complaints
If you have a complaint during your tour, please inform your guide immediately so we can try to resolve it on the spot. For post-tour complaints, contact us at gayoomovalleytours@gmail.com within 30 days of your return.
11. Governing Law
These terms are governed by the laws of Ethiopia. Any disputes will be resolved through good-faith negotiation, and if necessary, through the courts of Arba Minch or Addis Ababa, Ethiopia.
12. Changes to These Terms
We may update these terms from time to time. Continued use of our site or services after changes indicates acceptance of the updated terms.
13. Contact
Questions about these Terms of Service? Contact us:
- Email: gayoomovalleytours@gmail.com
- Phone: +251 926 350 947
- Address: Jinka, South Omo Zone, Ethiopia